Tips & Trick

Error Code Mesin Fotocopy Canon IR5055/5065/5075

Error Code Mesin Fotocopy Canon IR5055/5065/5075

E000 The heater fails to heat.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0000 After power-on, the reading of the main thermistor does not increase to 70deg C or higher within 20 sec.
– Replace the main/shutter thermistor.
– Replace the DC controller PCB.
0010 The power has been turned off and then on without resetting the error. )
– Reset the error. (COPIER>FUNCTION>CLEAR>ERR
E001 There is an abnormal rise in temperature.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0001 There is an error or an open circuit in the main thermistor, shutter thermistor, or subthermistor.
– Check the connector of each thermistor for any fault in connection and wiring.
– Replace the thermistor in question.
– Replace the DC controller PCB.
0002 The reading of the main thermistor, shutter thermistor, or sub thermistor is 230 deg C or higher for 2 sec.
– Replace the thermistor in question.
– Replace the DC controller PCB.
0003 The reading is not 150 deg C or higher or 210 deg C or lower within 30 sec.
 -Cheak the connecting of the main/ sub/ shutter thermistors.
-Check the mounting of the main/ sub/ shutter thermistors.
-Exchange the main/ sub/ shutter thermistors.
-Exchange the DC controller PCB.
0010 The power has been turned off and then back on without resetting the error.
 – Reset the error. (COPIER>FUNCTION>CLEAR>ERR)
E002 There is an abnormal rise in temperature.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0000 The reading of the main thermistor is not 100 deg C 12 sec after it has exceeded 70 deg C.
– Check the connector of the main/shutter thermistor for any fault in connection and wiring.
– Check the main/shutter thermistor for mounting condition.
– Replace the main/shutter thermistor.
– Replace the fixing heater unit.
0001 The reading of the main thermistor is not 150 deg C 15 sec after it has exceeded 100 deg C.
 – Replace the DC controller PCB.
0010 The power has been turned off and then back on without resetting the error.
 – Reset the error. (COPIER>FUNCTION>CLEAR>ERR)
E003 There is an abnormal rise in temperature.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0000 The reading of the main thermistor is lower than 70 deg C for 2 sec or more after it has exceeded 100 deg C.
– Check the connector of the main/shutter thermistor for any fault in connection and wiring.
– Check the main/shutter thermistor for mounting condition.
– Replace the main/shutter thermistor.
– Replace the fixing heater unit.
– Replace the DC controller PCB.
0010 The power has been turned off and then back on without resetting the error. 
– Reset the error. (COPIER>FUNCTION>CLEAR>ERR)
 ir5075-e003-010
E004 The IH power supply is faulty/the IH control mechanism is faulty.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0010 The power has been turned off and then back on without resetting the error.
 – Reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0101 There is a mismatch between the input voltage and the IH power supply ID.
 Replace the fixing heater power supply with one designed for the country of installation (voltage).
0102 The IH current is faulty. (current leakage)
 – Check the connector for any fault in connection.
– Replace the fixing heater power supply.
 – Replace the DC controller PCB.
0103 The IH current is faulty. (no current)
 – Check the connector for any fault in connection.
– Replace the fixing heater power supply.
 – Replace the DC controller PCB.
0104 There is an IH over-current.
 – Check the connector for any fault in connection.
– Replace the fixing heater power supply.
 – Replace the DC controller PCB.
0105 The IH input voltage is too high.
 – Check the connector for any fault in connection.
– Replace the fixing heater power supply.
 – Replace the DC controller PCB.
0106 The IH input voltage is too low.
 – Check the connector for any fault in connection.
– Replace the fixing heater power supply.
 – Replace the DC controller PCB.
0201 At power-on (or, when IH is at reset), the IH control mechanism is not in an initial state.
 – Check the connector for any fault in connection.
– Replace the fixing heater power supply.
 – Replace the DC controller PCB.
0202 At IH start-up, the IH control enable flag is not set within 1 sec after the start flag is set.
0203 With IH at rest, the IH control flag is not released.
0204 The 12-V power supply (IH relay) is identified as being off.
0205 At IH start-up, the PWM/ON data is faulty (‘0’ or ‘FFFF’) – Replace the DC controller PCB.
E005There is no fixing web/there is an error in the detection of web solenoid connection.
0000 The absence of the fixing web has been detected for 5 sec or more. – Replace the fixing web.
– Replace the fixing web length sensor.
– Replace the DC controller PCB.
After correcting the fault, be sure to reset the fixing web counter reading.
(COPIER>COUNTER>MISC>FIX-WEB)
0001 At power-on, the connection of the web solenoid is not detected. – Check the connector for any fault in connection.
– Replace the solenoid.
0010 The power has been turned off and then back on without resetting the error. – Reset the fixing web counter. (COPIER>COUNTER>MISC>FIX-WEB)
E010There is a feed motor error.
0000 The FG signal of the feed motor does not arrive for 2 sec or more even when the feed motor has been turned on.
– Check the connector for any fault in connection.
– Replace the motor
E012 There is a drum motor error.
0000 The FG signal of the drum motor does snot arrive for 2 sec or more even when the drum motor has been turned on.
– Check the connector for any fault in connection.
– Replace the motor.
E013 The waste toner pipe is clogged.
0000 The waste toner pipe is identified as being clogged for 4 sec or more.
– Check the connector for any fault in connection.
– Replace the waste toner feedscrew lock detecting switch.
– Replace the waste toner feed unit.
– Replace the DC controller PCB.
0010 The power has been turned off and then back on without resetting the error.
E014 There is a fixing motor error.
0000 The Phase lock signal of the fixing motor does not arrive for 2 sec even when the fixing motor has been turned on.
 – Check the connector for any fault in connection.
– Replace the motor.
E020 There is no toner in the developing assembly; there is an error in the detection of developing toner sensor connection; there is an error in the detection of hopper toner sensor connection.
0000 The presence of toner is detected inside the sub hopper and, in addition, the absence of toner is detected inside developing assembly for 120 sec continuously even when operation has been under way for the supply of toner to the developing assembly.
– Check the connector of the developing toner sensor for any fault in connection.
– Replace the developing toner sensor.
– Replace the hopper toner sensor.
0001 At power-on, the connection of the developing assembly toner sensor is not detected.
– Check the connector for any fault in connection.
– Replace the sensor.
0002 At power-on, the connection of the developing hopper toner sensor is not detected.
– Check the connector for any fault in connection.
– Replace the sensor.
E025 There is a toner feed motor over-current detection error, there is a toner bottle motor connection detection error.
0001 An over-current has been detected in the toner feed motor.
 – Check the connector for any fault in connection.
– Replace the motor.
0002 An over-current has been detected in the toner bottle motor.
 – Check the connector for any fault in connection.
– Replace the motor.
0003 At power-on, the connection of the toner bottle motor is not detected.
 – Check the connector for any fault in connection.
– Replace the motor.
E032 The NE controller counter has malfunctioned.
0001 An open circuit has been detected for the count pulse signal.
 – Turn off the main power, and check for an open circuit in the cable; then,turn the main power back on.
E061 There is a potential control error/there is an APC error.
0001 As a result of potential control, the drum surface potential (VL2) of the background is 200 V or higher (i.e., causing a solid black image).
– Replace the potential sensor unit.
– Replace the laser scanner unit.
– Replace the DC controller PCB.
0002 The primary charging output used at time of printer output and the drum surface potential after laser output is identified as being 200 V or more (i.e., causing a solid black image).
– Replace the potential sensor unit.
– Replace the laser scanner unit.
– Replace the DC controller PCB.
E100 There is a BD error.
0001 A check is made of VLOCK at intervals of 100 msec while the laser is on. An error will be identified if it is not detected 10 times in sequence.
– Replace the laser scanner unit.
– Replace the DC controller PCB.
E102 There is a laser verify error.
0001 The machine model ID that has been read from the laser scanner EEPROM is not correct.
E110 There is a polygon motor error.
0001 – Although the polygon motor has been turned on, VLOCK is not detected at all within 76.5 sec.
– At time of a shift from full-speed to half-speed control, VLOCK is not detected at all for 7.5 sec.
– At time of half-speed control, a check is made of VLOCK at intervals of 100 msec. An error will be identified if it is not detected 10 times continuously.
– Replace the laser scanner unit.
– Replace the DC controller PCB.
E121 There is a controller cooling fan error.
0001 Even though the controller cooling fan has been turned on, the controller cooling fan stop signal has been detected for 5 sec or more.
– Check the connector for any fault in connection.
– Replace the fan.
E193 There is a gate array error.
0001 The add-on through setting of the IMGI cannot correctly be done (it is not correctly set 10 continuous times)
E196 The EEPROM is faulty.
1abb There is a mismatch between the data that has been written in EEPROM and the data that has been read. (a: chip No. 0 through 5; bb: chip faulty address)
– Initialize the RAM.
– Replace the EEPROM.
– Replace the DC controller PCB.
2abb The ID in EEPROM that has been read and the ID in ROM are compared. An error will be identified if they do not match. (a: chip No. 0 through 5;bb: chip faulty address)
– Initialize the RAM.
– Replace the EEPROM.
– Replace the DC controller PCB.
3abb When the main power is turned on, the ID in EEPROM and the ID in ROM are compared. An error will be identified if they do not match. (a: chip No. 0 through 5; bb: chip faulty address)
– Check the position and condition of the EEPROM.
– Initialize the RAM.
– Replace the EEPROM.
– Replace the DC controller PCB.
E197 There is an error in communication between the DC controller PCB and the video PCB/an error in communication of the DC controller PCB.
0000 An error in the communication between the DC controller PCB and the video PCB has occurred.
0001 An error in the communication with the laser driver module of the DC controller PCB has occurred.
E225 Error in CIS Unit (DADF)
1010 – The error is cleared by turning off/on the power switch. This triggers function-restricted mode.
– CIS unit suspends its functions; only CCD unit performs duplexing reading.
– Functions will be automatically restored by replacing CIS unit.
E240 The communication between the main controller PCB and the DC controller PCB is faulty.
0000 There is an error in the communication between the main controller PCB and the CPU of the DC controller PCB.
– Check the connector for any fault in connection.
– Replace the DC controller PCB.
– Replace the main controller PCB.
E248 Error in EEPROM on ADF controller PCB
0001 Error appears when turning ON the EEPROM for reader controller PCB
 – Replacement of reader controller PCB
– Replacement of ADF controller PCB
0002 Error appears when writing in EEPROM for reader controller PCB.
 – Replacement of reader controller PCB
– Replacement of ADF controller PCB
0003 Error appears when reading from EEPROM for reader controller PCB.
 – Replacement of reader controller PCB
– Replacement of ADF controller PCB
0101 Error appears when turning ON the EEPROM for ADF controller PCB.
 – Replacement of reader controller PCB
– Replacement of ADF controller PCB
0102 Error appears when writing in the EEPROM for ADF controller PCB.
 – Replacement of reader controller PCB
– Replacement of ADF controller PCB
0103 Error appears when reading from the EEPROM for ADF controller PCB.
 – Replacement of reader controller PCB
– Replacement of ADF controller PCB
E315 There is a fault in the image data.
0007 There is a JIBIG encode error. 
 – Turn off and then back on the power.
000d There is a JBIG decode error.
 – Turn off and then back on the power.
0200 CRC error detected in OpenI/F (image transfer from the external controller); retried but failed to restore.
– Replace the external controller connection PCB
0300 Cubic timeout .
 – Turn off/on the power switch. Replace the PCB for frequent error occurrence.
0400 Shift device A timeout
 – Turn off/on the power switch. Replace the PCB for frequent error occurrence.
0401 Shift device B timeout
 – Turn off/on the power switch. Replace the PCB for frequent error occurrence.
E500-E5FFError in finisher.
 -See the finisher error code.
E602 error in hard disk or HDD encryption board
E604 The image memory is faulty or inadequate.
0000 The memory is inadequate for the model.
 – Add memory.
E609 The hard disk is faulty.
0008 At time of start-up, the HDD fails to reach a specific temperature within a specific period of time.
– Replace the hard disk.
– Replace the DC controller PCB.
0009 At time of a sleep shift, the temperature is below a specific level.
– Replace the hard disk.
– Replace the DC controller PCB.
E610 The HDD encryption key is faulty. (hardware composition error, initialization error, ID key error, ID processing error)
0001 There is no encryption board.
 – Check the hardware composition.
0002 The memory configuration is inadequate for the use of encryption.
 – Check the hardware composition.
0101 The attempt to initialize the memory used for storage of the key has failed.
 – Turn off and then on the main power.
0102 The attempt to initialize the encryption processing area has failed.
 – Turn off and then on the main power.
0201 There is an error in the encryption processing area.
 – Turn off and then on the main power.
0202 There is an error in the encryption processing area.
 – Turn off and then on the main power.
0301 The attempt to create an ID key has failed.
 – Turn off and then on the main power.
0302 A fault has been detected in the encryption key.
 – Turn off and then on the main power. This error will reset all content on the HDD.
0303 A fault has been detected in the encryption key.
 – Turn off and then on the main power. This error will reset all content on the HDD.
0401 An error has been detected at time of coding.
 – Turn off and then on the main power.
0402 An error has been detected at time of decoding.
 – Turn off and then on the main power.
0501 error in the document management information on /FSTDEV
 – Turn off and then on the main power.
E611 retried reboot due to SRAM crash and the like during the shutdown recovery job execution
0000 SRAM data were broken and the stored job information cannot be read; this causes the repeated reboot trials to recover the power shutdown, and thus the redundant job transmission. This phenomenon triggers E code.
– Clear SRAM to cancel the shutdown recovery job.
E612 error in postponement
Timing: when starting the host machine
0000 other errors, Unlikely errors except the errors shown below.
– Write the correct license and new serial numbers and turn off/on the power switch.
0001 error in the license checksum, Unmatched license checksum.
– Write the correct license and new serial numbers and turn off/on the power switch.
0002 error in the machine code
Different machines are specified by the old and new machine codes, respectively.
– Write the correct license and new serial numbers and turn off/on the power switch.
0003 error in the new serial number, No data is entered in the new serial number field.
– Write the correct license and new serial numbers and turn off/on the power switch.
0004 error in old serial numbers, The license serial number is unmatched with SoftID.
– Write the correct license and new serial numbers and turn off/on the power switch.
0005 error in postponement, The license is written although postponement has already been performed once.
– Turn off and then on the main power.
E674 There is a fault in the communication between the fax controller PCB (2-line) and the main controller PCB.
0001 An attempt to set fax device mode has failed.
 – Check the connection of the cable between the fax controller PCB (2-line) and the main controller PCB.
– Replace the ROM DIMM of the fax controller PCB (2-line).
– Replace the fax controller PCB (2-line).
– Replace the main controller PCB.
E710 There is a fault in IPC initialization.
0001 At time of power-on, the communications IC on the main controller PCB does not become ready within 3 sec after start-up.
– Check the connection of the cable.
0002 At power-on, the machine communication IC has detected an error.
– Check the connection of the cable.
E711 There is a fault in the IPC communication.
0001 After power-on, the occurrence of an error has been written 4 times in 1.5 sec to the error register of the communications IC on the main controller PCB.
– Check the connection of the cable.
0002 After power-on, the machine communication IC has detected an error.
E713 There is a sorter IPC error.
0000 An error has been detected in the sorter communication IC.
 – Check the connection of the cable.
– Replace the finisher controller PCB.
– Replace the DC controller PCB.
E717 There is a fault in the communication with the NE controller.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0001 An error has occurred at time of NE controller start-up.
The NE controller that was connected before power-off is not connected at power-on.
– Check the connection of the cable.
0002 There is an IP error while the NE controller is in operation.
The IPC may have an open circuit or the IPC communication cannot be recovered.
E719 There is a fault in the coin vendor.
After correcting the fault, be sure to reset the error. (COPIER>FUNCTION>CLEAR>ERR)
0001 An error has occurred at time of coin vendor start-up.
The coin vendor was connected before power-off, but is not connected at power-on.
– Check the connector of the cable.
0002 An IPC error has occurred while the coin vendor is in operation.
The IPC may have an open circuit, or the IPC communication cannot be recovered.
The pickup/delivery signal line has an open circuit.
An illegal connection has been detected.
– Check the connector of the cable.
0003 While a unit price is being obtained at start-up, an error has occurred in the communication with the coin vendor.
– Check the connector of the cable.
0011 An error has occurred at card reader start-up.
The card reader that was connected before power-off is not connected at power-on.
– Check the connector of the cable.
0012 An IPC error has occurred while the card reader is in operation.
The IPC may have an open circuit, or the IPC communication cannot be recovered.
E730 There is a fault in the PDL software.
1001 There is an initialization error.
 – Execute PDL resetting.
– Turn off and then on the main power.
100A An error has occurred that can be fatal to the system (e.g., initialization error).
 – Execute PDL resetting.
– Turn off and then on the main power.
9004 There is a fault in the PAI communication with an outside controller.
 – Turn off and then back on the main power.
– Check the open I/F board and cable connection.
– Replace the external controller open I/F board.
– Replace the main controller PCB.
9005 There is a fault in video connection with an external controller.
 – Turn off and then back on the main power.
– Check the open I/F board and cable connection.
– Replace the external controller open I/F board.
– Replace the main controller PCB.
A006 absence of PDL response: there is no PDL response because of a fault in or the absence of Subbootable.
– Execute PDL resetting.
– Turn off and then on the main power.
– Check the connection of the SURF board.
– Re-install the firmware.
– Replace the main controller PCB.
A007 There is a mismatch in version between the machine control software and the PDL control software.
– Execute PDL resetting.
– Turn off and then on the main power.
– Execute full formatting and install the system software.
B013 The font data is corrupted.
 – Turn off and then on the main power.
– Re-install the system software.
– Execute full formatting and install the system software.
E732 error in reader communication
0001 There is a communication error between the reader and main controller
(DDI-S communication error), or between the reader and the charger unit.
– Check the communication between the reader unit and the main controller.
– Check the power supply of the reader unit. (Check to see if initialization takes place at start-up.)
– Replace the reader controller PCB, reader relay PCB, or main controller PCB.
– Check the connection of the charger unit. (iR5075/5075N only.)
8888 error in difference of scanner – check the scanner model
– in service mode, select: COPIER > OPTION > BODY > SCANTYPE to check
E733 There is a fault in the printer communication.
0000 The attempt at communication with the printer fails at start-up.
 – Check the connection of the cable between the DC controller and the main controller.
– Check the power supply of the printer. (Check to see if initialization takes place at start-up.)
– Replace the DC controller PCB or the main controller PCB.
0001 There is a DDI-P communication error.
 – Check the connection of the cable between the DC controller and the main controller.
– Check the power supply of the printer. (Check to see if initialization takes place at start-up.)
– Replace the DC controller PCB or the main controller PCB.
0010 DDI-P communication error
DC controller cannot detect Vsync signal even after 2 minutes elapsed from register setting completed in the controller.
 – Check the connection of the cable between the DC controller and the main controller.
– Check the power supply of the printer. (Check to see if initialization takes place at start-up.)
– Replace the DC controller PCB or the main controller PCB.
E740 There is a fault in the Ethernet board.
0002 The MAC address is illegal.
 – Replace the main controller PCB.
E744 There is a fault in the language file/boot ROM.
0001 There is a mismatch between the language version on the HDD and the version of Bootable.
– Download the language file of the correct version.
0002 The size of the language file on the HDD is too big.
– Download the language file of the correct version.
0003 There is no language file that is described in CONfig.txt on the HDD.
– Download the language file of the correct version.
0004 A switchover to a language file on the HDD cannot be made.
– Download the language file of the correct version.
1000 The boot ROM in question is one designed for a different model.
 – Replace the boot ROM with one of the appropriate version.
2000 The engine ID is illegal.
 – Turn off and then on the main power.
E746 There is an error caused by a mismatch of the accessories board.
0003 At start-up, a UFR board for a different model has been detected.
 – Replace the UFR board with one for the model in question.
E748Error in controller board
4910 error in detection of the controller plate differs from the equipment
 – Replace the main controller PCB.
E804 There is a DC power supply fan error/there is an IH power supply cooling fan error.
0000 The DC power supply fan stop signal has been detected for 5 sec or more even when the DC power fan is on.
– Check the connection of the connector.
– Replace the fan.
0001 The IH power supply cooling fan stop signal has been detected for 5 sec or more even when the IH power supply cooling fan is on.
– Check the connection of the connector.
– Replace the fan.
0002 The accessories power supply cooling fan stop signal has been detected for 5 sec or more even when the accessories power supply cooling fan is on.
– Check the connection of the connector.
– Replace the fan.
E805 There is a heat discharge fan error/there is a feed fan error.
0001 The heat discharge fan stop signal has been detected for 5 sec or more even when the heat discharge fan is on.
– Check the connection of the connector.
– Replace the fan.
0002 The feed fan stop signal has been detected for 5 sec even when the feed fan is on.
– Check the connection of the connector.
– Replace the fan.
E808 IH power supply input errer
0001 The IH power supply input voltages are higher than the stipulated voltages.
 – Connect with the outlet of a correct voltage.
– Check the connection of the connector.
– Replace the fixing heater power supply.
0002 The IH power supply input voltages are lower than the stipulated voltages
 – Connect with the outlet of a correct voltage.
– Check the connection of the connector.
– Replace the fixing heater power supply.
E821 There is a cleaner clogging error.
0001 Clogging of toner inside the cleaner has been detected with reference to an abnormal rise in the cleaner thermistor.
– Remove the collecting toner from inside the cleaner.
– Replace the air filter of the heat discharge fan.
E824 There is a primary charging cooling fan error.
0001 The primary charging cooling fan stop signal has been detected for 5 sec or more even when the primary charging cooling fan is on.
– Check the connection of the connector.
– Replace the fan.
E840 There is a shutter error.
0001 While the shutter is in operation, the sensor signal is not detected and, in addition, it is still not detected after 3 retries.
– Check the connection of the connector of the shutter motor and the shutter HP sensor.
– check the mounting of the pin used to match the shutter gear phase of the fixing unit (See descriptions under “Points to Note When Mounting the Fixing Roller.”)
– Replace the shutter HP sensor and the shutter motor.
0002 The interval of ON-OFF detection by the sensor in response to shutter operation is shorter than a specific time period.
– Check the connection of the connector of the shutter motor and the shutter HP sensor.
– check the mounting of the pin used to match the shutter gear phase of the fixing unit (See descriptions under “Points to Note When Mounting the Fixing Roller.”)
– Replace the shutter HP sensor and the shutter motor.
E841 There is an error in the detection of fixing inlet guide connection.
0001 At power-on, the connection of the fixing inlet guide solenoid is not detected.
– Check the connection of the connector.
– Replace the solenoid.

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